How To Change My Number On SASSA R370? The Process Explained

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If you need to change your phone number for the South African Social Security Agency (SASSA) R350 Social Relief of Distress (SRD) grant, follow the steps below to update your contact information:

1. Online Update via SASSA Website

The easiest and most reliable way to change your phone number is through the SASSA SRD grant website. Here’s how:

  1. Visit the SASSA SRD website: https://srd.sassa.gov.za
  2. Scroll to the section titled “How do I change my contact details?”
  3. Enter your ID number and the phone number currently linked to your application.
  4. Follow the prompts to verify your identity.
  5. Provide your new phone number and confirm the changes.
  6. Submit your request.

2. Use WhatsApp

You can update your contact details using the SASSA WhatsApp platform:

  1. Save SASSA’s WhatsApp number: 082 046 8553.
  2. Send a message with the word “Update” or “Change Contact”.
  3. Follow the instructions to verify your identity and update your phone number.

3. Call SASSA Customer Care

If you face challenges online or with WhatsApp, call SASSA’s toll-free number:

  • SASSA Call Centre: 0800 60 10 11
  • Explain your situation, and the customer care agent will assist you in updating your contact details.

4. Visit a SASSA Office (if necessary)

If the above methods don’t work, visit your nearest SASSA office for assistance. Bring the following documents:

  • Your ID document or smart ID card.
  • Proof of your current or updated contact information (if applicable).

Important Notes:

  • The new phone number should be active and registered in your name, as this is where SASSA sends payment notifications and updates.
  • If you receive your grant via bank account, changing your phone number will not affect your payments. However, it’s still crucial to keep your details up to date for communication purposes.

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