Updated Sassa Contact Details For 2025

By

SASSA (South African Social Security Agency) offers several ways to get in touch for inquiries, assistance, or updates about grants. Below is a detailed and structured overview of their contact numbers, email addresses, and office information.

1. Toll-Free Helpline

  • Number: 0800 60 10 11
    This number is dedicated to the Special Relief of Distress (SRD) R350 grant and other general inquiries.

    • Hours: Monday to Friday, 7:30 am – 4:00 pm
    • Cost: Toll-free

2. WhatsApp Assistance

  • WhatsApp Number: 082 054 0016
    Use this number to chat with SASSA representatives for queries or updates on your grants.

3. SASSA Offices and Contact Information

Region Address Postal Address Contact Number Email
SASSA Head Office 501 Pretorius St, Arcadia, Pretoria, 0007 Private Bag X55662, Arcadia, Pretoria +27 12 400 2000 GrantEnquiries@sassa.gov.za
Cape Town Golden Acre, Adderley Street, Cape Town, 8000 Private Bag X9189, Cape Town, 8000 021 469 0235 GrantsEnquiriesWC@sassa.gov.za
KwaZulu Natal 1 Bank Street, Pietermaritzburg, 3201 Private Bag X9146, Pietermaritzburg 033 846 3324 GrantsEnquiriesKZN@sassa.gov.za
Eastern Cape BKB Building, Cnr Fitzpatrick & Merino Road, East London Private Bag X9001, East London 043 707 6335 GrantsEnquiriesEC@sassa.gov.za
Free State Cnr St. Andrew & Aliwal Streets, Bloemfontein Private Bag X20553, Bloemfontein, 9300 051 410 8339 GrantsEnquiriesFS@sassa.gov.za
Northern Cape Permanent ‘Perm’ Building, 33 Du Toitspan Road, Kimberley Private Bag X6011, Kimberley, 8300 053 802 4919 GrantsEnquiriesNC@sassa.gov.za
Limpopo 43 Landros Mare Street, Polokwane, 0699 Private Bag X9677, Polokwane, 0700 015 291 7509 GrantsEnquiriesLIM@sassa.gov.za
North West 1st Industrial Site, Mahikeng, 2735 Private Bag X44, Mmabatho, 2735 018 388 4006 GrantsEnquiriesNW@sassa.gov.za
Gauteng 28 Harrison Street, Johannesburg, 2000 Private Bag X120, Marshalltown, 2107 011 241 8320 GrantsEnquiriesGP@sassa.gov.za
Mpumalanga 18 Ferreira Street, Nelspruit, 1200 Private Bag X11230, Nelspruit, 1200 013 754 9446 GrantsEnquiriesMP@sassa.gov.za

4. Key Contacts in SASSA

Role Name Contact Number Email
Chief Executive Officer Busisiwe Jacquiline Memela 012 400 2455 N/A
Chief Financial Officer Mr. Tsakeriwa Chauke 012 400 2473 N/A
Chief Information Officer Mr. Abraham Mahlangu 012 400 2681 N/A
Executive Manager: Grants Admin Mr. Brenton Van Vrede 012 400 0257 BrentonW@sassa.gov.za
Acting Executive Manager: Corporate Mr. Mdumiseni Zulu 012 400 2075 MdumiseniZ@sassa.gov.za
Head of Communication Mr. Paseka Letsatsi 012 400 2000 N/A

5. SASSA Call Center Regional Contacts

SASSA also offers dedicated email addresses and contact numbers for various regions:

Region Contact Number Email Address
Western Cape 021 469 0235 GrantsEnquiriesWC@sassa.gov.za
KwaZulu Natal 033 846 3324 GrantsEnquiriesKZN@sassa.gov.za
Free State 051 410 8339 GrantsEnquiriesFS@sassa.gov.za
Northern Cape 053 802 4919 GrantsEnquiriesNC@sassa.gov.za
Gauteng 011 241 8320 GrantsEnquiriesGP@sassa.gov.za

6. SASSA Language Support

SASSA’s call centers offer multilingual support in South Africa’s 11 official languages, including isiZulu, isiXhosa, Afrikaans, English, and others.

7. Pro-Tips for Contacting SASSA

  • Peak Times: Avoid calling during peak hours (midday) for quicker service.
  • Keep Records: Document your case numbers, dates, and representatives you’ve spoken with.
  • Verification: Be prepared to provide your ID and personal information for grant-related queries.

For further updates or assistance, visit SASSA’s official website or use the contact details above to connect with the nearest office or representative.

Related Posts